Support
This site is documentation only. We do not offer live chat here. For help with the PetsMatchy app, email us. We aim to reply within a few business days. Complex safety reports may take longer.
What to include
- The email address on your PetsMatchy account
- Whether you are a pet owner or a veterinarian / clinic account
- Device (iOS or Android), app version if you know it, and a short description of the problem
- For abuse reports: usernames, dates, and what happened (do not send sexual images of minors)
Password reset and email changes are handled inside the app (and by email one-time codes). We will never ask you to send your password.
Common questions
I cannot sign in
Use Forgot password in the app and enter the code from your email. Check spam. If you use Google Sign-In, try the same Google account. If you still cannot get in, email us from that address.
How do I delete my account?
Follow the steps on Delete account. Deletion is scheduled for 30 days and can be cancelled by signing in during that period.
How do I stop notifications?
Open in-app notification settings, or disable PetsMatchy notifications in iOS or Android system settings.
How do I report someone?
Use Report on the post or profile in the app. You can also Block the user. Read the Community Standards to see what we act on.
Is PetsMatchy a veterinary clinic?
No. Appointments are between you and the clinic. See Safety.
How is my data used?
See the Privacy Policy. For store reviewers: this page is the public support URL; privacy is at /privacy; account deletion instructions are at /delete-account.